Refund and Returns Policy of Auraxxbeau

Effective Date: October 15, 2024

At Auraxxbeau, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and simple refund and return process. Please read the following policy carefully.

1. Eligibility for Returns

You are eligible for a return if:

  • The item is in its original condition, unused, and in the same packaging it was received in.
  • You contact us within 30 days of receiving the item to initiate the return process.

Certain items are non-returnable, including:

  • Gift cards
  • Items marked as final sale
  • Customized or personalized products

2. Return Process

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at Contact@auraxxbeau.com or call us at (724) 349-0690 to request a return authorization. Be sure to include your order number and reason for the return.
  2. Return Authorization: Our team will provide you with return instructions and a return authorization number (RAN) if your return is approved.
  3. Package Your Return: Securely package the item(s) with the original packaging and include a copy of your receipt or proof of purchase.
  4. Return Shipping: Ship the item(s) back to us using a trackable shipping service. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged item).
  5. Refund Processing: Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Contact@auraxxbeau.com or call (724) 349-0690. We will arrange for a replacement or full refund, depending on the situation.

  • Photo Evidence: To expedite the process, please provide photos of the damaged or defective product along with your order details.

4. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product, we recommend initiating a return for a refund and placing a new order for the item you prefer.

5. Refunds

Refunds are processed once we have received and inspected the returned item(s). Please note:

  • Refunds will be issued to the original payment method used for the purchase.
  • The shipping fee is non-refundable unless the return is due to an error on our part.
  • It may take 5-7 business days for the refund to appear in your account depending on your payment provider.

6. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Sale or clearance items
  • Customized or personalized products

7. Shipping Fees

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item). We recommend using a trackable shipping service for returns to ensure the item is safely returned to us.

8. Contact Us

If you have any questions about our Refund and Returns Policy, or if you need assistance with a return or exchange, please contact us at:

  • Email: Contact@auraxxbeau.com
  • Phone: (724) 349-0690
  • Address: 180 Thomas Covered Bridge Rd, Indiana, Pennsylvania (PA), 15701